Features to Look For in a Web Hosting Service & More

To get any size project on the Web, everyone is looking for web hosting services. Everyday, there are born new web hosting providers; and concurrency on the web hosting market has never be higher. It is pretty tricky to know what to look for. What are the qualities of good web hosting? This is a question that constantly stays an interesting topic.

Our company offers a longer time in the web hosting industry. We wish to create an interesting article that really helps the public; not a “counting type” of article like “5 Things to Look for in a Web Hosting Service” or “10 Important Features to Look for in a Web Host” or anything similar. We wish not to put in different orders and usual options like: Website Builder, Control panel, Site statistics, Shopping carts, Amount of Storage, Amount of Bandwidth, Number of Domains and Subdomains etc.

I, as person who has worked in tech web hosting support from 2001, have decided to write down what I remember from communicating with customers. What the tech obsessed geek says and advice you can find here. These are my most memorable customer statements on the topic.

“Has anyone used them previously? What experience do you have with them?”

“A good hosting provider is one giving good support, stays ahead of support issues and stays on top of technology, like software updates and backups etc.”

“Support must be technical, not just a guy to answer the online chat. Knowledgeable of new technologies. If they are on top of new technologies, I feel they are in the game; at least in most aspects and really are involved.”

“Web hosting providers, who actually care about their customers and who don’t feel a customer is just another number.”

“Good speed and uptime, honest and efficient support, and no plans that cost $10/yr only.”

“Security, Web server under cluster system configuration, Good network system and Uptime.”

“There are some good hosts: they will give you their business address, phone numbers, employee names…but will still rip off their customers. They are good if someone hasn’t used them before. But for me, it is most important to have uptime and fast support.”

“I find price on the bottom of the influencing factors. Customer support should be the main decision maker, simply because you will have a much, much harder time finding hosts that can offer you good service in the customer service aspect.”

“1. Hardware, 2. Network, 3. Response Time on tickets.”

These are main statements I am remembering as a professional web hosting, customer service and support person. I believe that I am to help you find what are the most important aspects to consider when choosing a web hosting provider; without count listing features in any order. At the end of the day, the above details are the main features you will need if you are looking for good web hosting providers.

The end statement I most remember is this one:
“Uptime and performance are the main features of quality web hosting. The best “support” is the support you never need.”